FAQ
📦 Orders, Shipping & Returns
How long will it take to receive my order?
We process and ship all orders within 1–3 business days.
Delivery times depend on your location, typically arriving within 5–10 business days for standard shipping. (UK, Netherlands, Belgium and the rest of Europe)
For remote locations, please allow up to 30 business days for delivery.
Please note: We do not ship on weekends.
Once your order has shipped, you’ll receive an automatic email notification with your tracking number.
If you do not receive a tracking number, or if your tracking link isn’t working after 48 hours, please contact us and we’ll be happy to help.
In some cases, your order may take longer than the estimated delivery window due to factors beyond our control, such as customs processing delays, postal service disruptions, or public holidays.
If your order is taking longer than expected, reach out to us, and we’ll do our best to resolve the situation.
Can I track my order?
Absolutely! Once your order ships, you’ll receive a tracking number via email.
You can use it anytime on our Order Tracking Page to follow your package every step of the way.
Why isn’t my tracking number working?
It may take 24–48 hours for your tracking information to update after your order ships.
If it’s still not working after that, please contact us and we’ll help.
Can I cancel or modify my order after it’s placed?
We start processing orders quickly to ensure fast delivery. Once an order has been placed, we cannot accept any requests for modifications or cancellations.
Where do you ship to?
We currently ship to UK, The Netherlands, Belgium, France, and other parts of Europe.
If you're ordering from the USA or Canada, please visit our dedicated U.S. store at www.trykrese.co for faster shipping and local checkout in USD.
Shipping rates and delivery times will be calculated at checkout based on your location.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, Discover, and American Express. We also accept Apple Pay and Google Pay for your convenience.
All payments are securely protected with 3D SSL encryption.
Do you offer refunds or exchanges?
Due to the nature of our products, we’re unable to accept returns on any opened items.
To be eligible for a return, the product must be unused, unopened, and in its original sealed packaging.
If any of these conditions are not met, a return will not be accepted.
If your order arrives damaged or there’s an issue, please contact us within 14 days of delivery, and we’ll do our best to assist.
Please note: Buyers are responsible for return shipping costs.
For full details, please refer to our Refund Policy page.
How can I shop if I’m located in the USA or Canada?
If you're located in the United States or Canada, please visit our dedicated US store at www.trykrese.co for faster shipping and pricing in USD.
Still Have Questions?
Feel free to Contact Us we’re always here to help.
🌿 Product & Usage FAQs
How do I use the oil, and do I need to wash it out?
No, you don’t need to wash it out! The formula is lightweight and designed to be left in so it can continuously nourish your scalp and promote healthy hair growth.
How to Use
Apply 2–4 drops directly to your scalp and gently massage, focusing on areas like the edges, crown, nape or the entire scalp area.
Use 3 times a week, or daily for best results. Preferably apply to a dry scalp, then cover your hair with a bonnet or silk scarf to protect it while you sleep. The formula does not need to be rinsed out.
For Best Results:
- Apply the oil daily at night (with a silk scarf or bonnet) to allow it to work while your body goes through its natural restorative process. No rinse-out needed. You can wash your hair as you normally do on your wash day, then restart the routine after cleansing.
- After applying, gently massage the oil into your scalp using your fingertips (not your nails!) or use a scalp massage brush for about 2 minutes to boost circulation and improve absorption.
Consistency is key: regular use helps you get the most out of the formula and supports long-term hair growth.
Can this oil help with hair growth?
Yes! Many users have seen noticeable hair growth with consistent use. The blend is made with nourishing, natural ingredients, free from harsh chemicals like alcohol or sulfates, that help strengthen hair, reduce breakage, and support a healthy scalp. All of this creates the perfect environment for growth.
Will this product work for all hair types and styles (curly, coily, wavy, straight, bleached, relaxed, braids, locs, wigs, or sew-ins)?
Yes! This product is formulated to work on all hair types, textures, and styles whether your hair is curly, coily, wavy, or straight.
Even if your hair is bleached, relaxed, in braids, locs, or you wear wigs or sew-ins, you can still use it. Just make sure the formula is applied directly to your scalp.
The nourishing ingredients support scalp health and encourage hair growth across a wide range of hair needs, helping reduce breakage, improve thickness, and enhance shine, no matter your hair type or style.
What does Batana oil do?
Batana oil nourishes the scalp, strengthens hair strands, and supports healthy hair growth. It helps repair damage, reduce breakage, and deeply moisturize, leaving hair softer, shinier, and more resilient, especially for dry, thinning, or chemically treated hair.
When combined with powerful ingredients like rosemary oil, mint oil, castor oil, pumpkin seed oil, saw palmetto, and vitamin E, the formula goes even further. It helps stimulate the scalp, improve circulation, block DHT (a hormone linked to hair loss), and prevent shedding and thinning. This potent blend creates an ideal environment for stronger, fuller, healthier hair over time.
How long does it take to see results, and how should I store the oil?
Visible result in less than 90 days. Most customers start seeing growth and reduced shedding in just 2–6 weeks with consistent use.
Store the oil in a cool, dry place away from direct sunlight. When stored properly, it can last up to 1 year.
Will this oil make my hair greasy?
Not at all! A little goes a long way, just 2–4 drops massaged into the scalp is enough. The oil is lightweight and absorbs easily, especially when applied to a clean and dry scalp. Start small and adjust as needed.
Can I use this oil in combination with my other hair products?
Yes, absolutely! Our Hair Growth, Edges & Hairline Restore Formula can be safely used alongside your favorite shampoos, conditioners, leave-ins, and styling products.
For best results, apply the oil first, then follow with your usual routine. Just make sure your shampoos and conditioners are alcohol- and sulfate-free to help maintain moisture balance and protect your scalp and hair health.
Can this help with thinning edges or hair loss from tight hairstyles like braids, hair locs, weaves, lace wigs or ponytails?
Yes! This product is great for restoring thinning edges and promoting growth in areas where hair has been stressed or damaged by tight styles like braids, hair locs, weaves sew-ins, lace wigs, tight ponytails or slicked-back looks.
Is this product safe for all hair types?
Yes! This product is formulated to work on all hair types and textures, whether your hair is curly, coily, wavy, or straight. The nourishing ingredients support scalp health and hair growth across a wide range of hair needs, helping to reduce breakage, improve thickness, and enhance shine no matter your hair type.
Is it safe for sensitive scalps or color-treated hair?
Yes, it’s made with natural, scalp-friendly ingredients and is safe for sensitive skin and color-treated hair. Always do a patch test first to be sure.
Can I use the oil only on clean hair?
It’s best to apply the oil to a clean, dry scalp to maximize absorption.
Applying it this way allows the nutrients to penetrate more effectively, helping to nourish your scalp and promote healthier, stronger hair.
Is it safe for kids to use?
Yes — our formula is made with natural, plant-based ingredients and contains no harsh chemicals, making it gentle and generally safe for children.
We recommend using it on kids ages 5 and up, and always starting with a patch test to check for sensitivity.
For children under 5, we suggest combining a small amount of the oil with 100% virgin coconut oil to boost moisture and reduce potential sensitivity — especially for dry hair or protective styles.
For kids, use the product 3 times per week to help nourish the scalp, soften hair, and make detangling easier.
As always, consult your pediatrician if you’re unsure or have specific concerns about your child’s scalp or hair needs.
Does the oil have a strong smell?
Our 7-in-1 formula has a natural, raw earthy scent that comes from the combination of pure Batana oil and other plant-based ingredients like rosemary, castor oil, saw palmetto and pumpkin seed oil.
There are no synthetic fragrances, so the scent reflects the product’s raw and unrefined nature.
While some may find the smell noticeable at first, it’s completely natural and fades after application or once washed out.
If you're sensitive to scents, we recommend applying the oil at night — by morning, the scent typically softens or disappears.
Can I use your hair formula if I’m pregnant or breastfeeding?
Our hair growth formula is made with natural, plant-based ingredients and contains no harsh chemicals. However, if you’re pregnant or breastfeeding, we always recommend consulting with your healthcare provider before using any new product on your body.
Does your hair growth formula work for men?
Absolutely! Our Hair Growth, Edges & Hairline Restore Formula is designed for all genders and all hair types.
Many of our male customers use it not only for thinning hair and dry scalp, but also for beard care and growth. The natural ingredients help nourish facial hair, reduce patchiness, and promote healthier, fuller growth for both scalp and beard.
Will the hair oil help if I have dandruff?
Yes! Many of the ingredients in our formula like rosemary and mint oil are known to soothe the scalp, reduce dryness, and help manage dandruff over time.
Is your Batana oil 100% authentic?
Yes! Our Batana oil is ethically sourced from the indigenous Miskito communities in Honduras.
It’s pure, unrefined, and carefully processed to maintain its natural benefits.
How long will a bottle of your hair growth formula last?
Each bottle contains 4 oz / 120 ml of our Hair Growth, Edges & Hairline Restore Formula.
With recommended use (at least 3 times per week or daily), one bottle typically lasts around 4–6 weeks, depending on hair length and how much product you use per application.
For lighter or spot treatments, it may last up to 2 to 3 months.
Still Have Questions?
Feel free to Contact Us we’re always here to help.