Shipping
Order Processing
We process all orders within 1–3 business days. Business days are Monday through Friday, excluding public holidays. Orders are not processed or shipped on weekends.
Once your order has shipped, you will receive a confirmation email containing your tracking number.
We currently ship to the following EU countries: The Netherlands, Belgium, France, and the United Kingdom.
Estimated Delivery Times
Estimated delivery times depend on your location:
- The Netherlands, Belgium, The United Kingdom, France: approximately 5–10 business days
- Remote locations: up to 15 or more business days
Delivery times are estimates and are not guaranteed. Delays may occur due to circumstances beyond our control, including customs processing, carrier disruptions, severe weather, or public holidays.
Tracking Your Order
You can follow your shipment at any time using our Order Tracking Page.
Please allow a couple of days for the tracking information to update after receiving your tracking number. It may take some time before the carrier’s first tracking scan becomes visible.
Our customer support agents can only view the same tracking information that is available to you. As soon as the carrier updates the shipment, the new details will become visible to both you and our team.
Customs, Import Duties, and Taxes
Import duties, taxes, customs charges, and brokerage fees are not included in the product price or shipping costs unless otherwise stated.
Any additional charges imposed by local authorities are the responsibility of the recipient and may be collected upon delivery. We recommend contacting your local customs office for information about possible fees before placing your order.
Customs inspections and processing delays are beyond Krese’s control and do not automatically qualify an order for a refund or cancellation.
Order Changes and Cancellations
Due to our streamlined order-processing system, changes or cancellations are no longer possible. Shipped orders cannot be canceled.
Shipping Address Responsibility
Customers are responsible for providing a complete and accurate shipping address during checkout. Please carefully review your address before submitting your order.
Krese is not responsible for delays, lost packages, additional shipping fees, or packages returned to the sender because of an incorrect or incomplete address provided by the customer.
Returned-to-Sender Packages
If an order is returned to Krese because the customer provided an incorrect or incomplete address, the original shipping fee will not be refunded.
We can reship the package after it has been returned to us, but the customer will be responsible for the additional shipping costs.
Missing, Damaged, or Undelivered Orders
Claims for missing or damaged items must be submitted within 14 days of delivery. Supporting information, including photographs, order details, and any relevant packaging, may be required.
Damage to the shipping packaging alone does not qualify for a replacement or refund when the product inside is undamaged.
When tracking shows that an order has been delivered, customers should first check with household members, neighbors, the delivery location, and the carrier. Customers needs to file a claim directly with the shipping carrier and provide proof of loss.
Claims submitted after 7 days from delivery are not eligible.
Proof of Shipment
Carrier tracking information serves as confirmation that an order has been shipped. By placing an order with Krese, customers acknowledge and agree to the terms outlined in this Shipping Policy.
Contact Us
For further assistance, please contact us at info@krese.co