Refund and Returns Policy

1) 14-Day Return Policy (Unopened Items)

You may return unused, unopened items in their original sealed packaging within 14 days of delivery.

Important details

  • Returns of opened items are not accepted due to the nature of our products.
  • Return shipping costs are the customer’s responsibility.
  • Items returned without prior authorization will not be accepted.

How to request a return
 Email info@krese.co within 14 days of delivery with:

  • Your order number
  • The reason for the return

We’ll reply with return authorization and instructions.

Refunds (if approved)

  • Once we receive and inspect your return, we’ll notify you of approval.
  • Approved refunds are issued to your original payment method (excluding original shipping costs) within 3–5 business days.
  • Your bank/credit card may require additional time to post the refund.
  • Shipping and postage fees are non-refundable.

2) 90-Day Money-Back Guarantee (Results-Based)

We stand by the effectiveness of our Hair Growth, Edges & Hairline Restore Formula.
 If you use this product consistently for 90 days and are not satisfied with the results, you may request a refund under our Hair Growth, Edges & Hairline Restore Formula Trial.

This guarantee applies only to:
 Hair Growth, Edges & Hairline Restore Formula (no other products are eligible).

To qualify, please follow all steps below:

1. Usage Requirement
 Use the product 3 times per week or daily for 90 days.

2. Documentation
 Provide time-stamped videos of your applications (daily or weekly) clearly showing consistent use of the Hair Growth, Edges & Hairline Restore Formula and that you gave it an honest attempt.

3. Initiate the Process
 Email info@krese.co with:

  • Your order number
  • Your videos/documentation
  • A detailed explanation of why you’re requesting a refund

4. Evaluation
Our team will review your submission to confirm it meets the guarantee terms. If approved, we’ll process your refund to the original payment method.

Expectation Setting
 Many users start noticing results around the 3-month mark; the best results typically occur around 6+ months.

  • Note: The 90-day guarantee is separate from our standard 14-day return policy (which only covers unopened items). The guarantee requires opened/used product plus documentation of consistent use.

3) Final Sale Items

Items purchased during promotions, sales, or holiday events are FINAL SALE and not eligible for return or refund (the 90-day results guarantee still applies only if the eligible product and all guarantee conditions are met).

4) Defective or Damaged Products

If your order arrives damaged or defective, email info@krese.co within 14 days of delivery with:

  • Your order number
  • A clear photo of the damaged item

We’ll assist you promptly to resolve the issue.

5) Additional Notes

  • Return shipping costs are the customer’s responsibility.
  • Items returned without authorization will not be accepted.